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Privacy Policy

We are committed to ensuring your privacy is well protected, so we’ve come up with this privacy policy that has a bunch of information outlining how we keep your Personal Information secure. When you access our site and use our services, it means you accept this policy and, in doing so, consent to the collection, use and distribution of information as described below.  

We provide services such as the ASTAR Messenger Bot and Scholarship Builder with the aim of supporting your transition to tertiary education, by providing current and relevant information and resources to help you feel more confident and better prepared to get into university. 

We are committed to ensuring your privacy is well protected, so we’ve come up with this privacy policy that has a bunch of information outlining how we keep your Personal Information secure. When you access our site and use our services, it means you accept this policy and, in doing so, consent to the collection, use and distribution of information as described below.  

We provide services such as the ASTAR Messenger Bot and Scholarship Builder with the aim of supporting your transition to tertiary education, by providing current and relevant information and resources to help you feel more confident and better prepared to get into university.    

How we collect personal information 

Generally speaking, you can explore the ASTAR site without providing Personal Information. However, for access to services such as Scholarship Builder or Career Finder, you may be required to submit personally identifiable information to ensure you receive information that is most relevant and appropriate to your stage of schooling.   

The type of information we collect 

We don’t need to know everything about you, but we do collect some information that helps us provide a better service. So that you can learn more and gather information that meets your needs, we collect your email address, school name and year group, social media accounts and whether you identify as Aboriginal and/or Torres Strait Islander. This information helps to ensure that we are presenting you with the most relevant and appropriate information, as well as answering questions about available scholarships and support services to the best of our ability.    

How we use your information 

On top of that, when you visit the ASTAR site, we may collect various information, including but not limited to browser type, version and language, operating system, pages viewed while browsing, page access times and referring website address. This collected information is for the purpose of gauging visitor traffic and trends and delivering personalised content while you are on the site or using our service. 

If you use the ASTAR Messenger Bot, then Personal Information including your account details and content you create or share with the Messenger Bot may be collected. Use of the Messenger Bot means that you are accepting that Facebook may use your Personal Information in accordance with its Privacy Policy. If you do not agree with Facebook using your Personal Information in accordance with its Privacy Policy, you should not use the ASTAR Messenger Bot. 

Disclosure to third parties 

As part of providing our services to you, we may be required to disclose your Personal Information to third-party organisations, or we may share your information with other parties who provide services to us, including organisations, agents, partners and contractors that assist us with providing our business processes and products and services such as: 

  • Our service provider Facebook for the ASTAR Messenger Bot and ASTAR Instagram account 
  • Our legal, accounting, financial or other professional advisers
  • Regulatory and other government agencies as required by Australian law
  • A court, if required by a court order or other legally enforceable request such as an injunction or subpoena, and
  • Our related entities. 

By continuing to use our services and website you consent to such disclosures to third parties. 

How we protect your information 

We take reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification and disclosure. 

Requesting access to what we have on you 

You have a right to access your Personal Information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.  

How to contact us 

If you have any questions about this Privacy Policy and want to know more about it for some reason, get in touch with us at hi@astar.tv.  

How can you make a Privacy complaint? 

If you would like to make a privacy complaint, please submit your complaint to hi@astar.tv